Alluxe Group Pty Ltd (ABN 18 648 904 223) (Alluxe, we, or us) is committed to customer satisfaction. This Returns Policy describes how we manage returns and refunds. This policy forms part of our Terms of Service located at https://www.alluxe.com.au/terms-of-service/. Words and phrases in this policy have the same meaning as in our Terms of Service. If you have any questions about this policy, please don’t hesitate to contact us.
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
For major failures of services you are entitled to:
If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service. Refunds or rectifications cannot be given for reasons such as a change of mind or failure to understand the terms on which the goods or services were provided.
Memberships
Membership Packages (Basic, Standard, Luxe & DeLuxe) purchased during a promotion period/giveaway are non-refundable within 72 hours of the draw closure. If you have changed your mind about your purchase, Alluxe will be happy to offer you a refund or exchange provided that: Your membership is within 3 days of purchase and you produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice). No memberships will be refunded once a draw has been sold out or closed even if all other refund conditions have been met.
Merchandise
If you have changed your mind about your purchase, Alluxe will be pleased to offer
you a refund or exchange provided that: